Complete Communication contains three things:  Talk, Text, and Mail

In a world full of technology and various forms of communication, it is important to reaffirm conversations with each other. Complete Communication starts with a live in-person interaction, a video chat, or a phone call.

Our next step is to advance through the Complete Communication with either a follow-up text message or an instant message on social media. Every time you talk to somebody, that’s a trigger to say, “You know what? When we’re done, I’m going to text them and really express my gratitude for the fact that we’ve connected with each other.” What gets rewarded gets repeated, and you want to reward connection with affirmation, and then you want to reward affirmation with a feeling. Feelings are memorable.

The third element of Complete Communication is the handwritten note. Handwritten notes are memorable and can be extremely powerful when it comes to making a lasting impression.

A champion of this approach is By Referral Only founding member Terry Moerler, who built and sold a seven-figure business because of handwritten note cards. When she looks back at her more than 30-year career at what gave her the life she currently has, there’s only one answer for Terry and it’s the handwritten note card. With this approach, you can strengthen relationships and reaffirm your conversations for years to come!

Terry also uses Facebook to gather information, and then she picks up the phone and calls. This is a great example of genuine and personal interactions. After that, she replies with a text message or a video message to affirm the conversation. Three days later, they receive a handwritten note card with a $5 Starbucks card inside.

Each of these actions builds and nurtures relationships with the people that know you, people that like you, and people that trust you. This has been proven over and over for By Referral Only members who have adopted this habit. It results in more trust… more trust equals more business.